Saturday, 30 January 2010

Fräulein3°8: A message to our dearest members in Italy

To our dearest members in Italy,

We understand your concern about the delivery time lately, so we'd like to tell you how to estimate the dispatch time.
As you know, we are not based in Italy. No matter the order is shipped from Germany or UK. It usually takes one and a half week.
However, some shipments need to go through the custom office, which may take 1-2 days already. For remote area in Italy, it also takes 1-3 days longer. To ship these items by DHL, we need to pay extra custom fee and remote area shipment. It costs up to 35 GBP. Though it seldom happens, we ship the items with standard international service instead to avoid extra charge to our customers, and that's why we cannot provide tracking number for small orders.
Our dear members in Italy, if you prefer express delivery by DHL, there are 2 ways to go:
1. Make request by email. Our CS will contact you to confirm the new shipping charges by DHL. We will use your shipping address to estimate if extra charge is needed.
2. Purchase more items. We use registered mail for orders over 80 GBP.

Besides, the delivery time is longer than usual during peak season (e.g. Christmas time). Therefore, we highly recommend you to use registered mail for shipping.

We sincerely apologize for all of you who are troubled by the order delivery. Please do have faith in us that we will do our best for you.

Best Regards,

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