Dear Gals,
We know that some of you are wondering why your order still not arrived, and started to feel apprehensive about it. As our loyal members must know,>90% of our order arrives in time. However, the shipping companies are putting a strict restriction on the delivery of dangerous products, including liquid, powder and flammable goods. Since most of our products are classified as dangerous goods, our parcels have to be checked by the custom office before they can really be shipped out. In order to avoid your parcels to be further delayed owing to the security check, all parcels will be shipped by road service, which means will take longer.
Despite the restriction on dangerous goods, we are actively seeking professional advices as to find out the best solutions to avoid delivery delay. We are sorry that we cannot promise a timely delivery for our members living far from Germany or UK, and we highly recommend you placing order earlier.
We sincerely apologize for the trouble caused!
Best Regards,
Fräulein3°8
Showing posts with label dispatch time. Show all posts
Showing posts with label dispatch time. Show all posts
Saturday, 18 June 2011
Saturday, 30 January 2010
Fräulein3°8: A message to our dearest members in Italy
To our dearest members in Italy,
We understand your concern about the delivery time lately, so we'd like to tell you how to estimate the dispatch time.
As you know, we are not based in Italy. No matter the order is shipped from Germany or UK. It usually takes one and a half week.
However, some shipments need to go through the custom office, which may take 1-2 days already. For remote area in Italy, it also takes 1-3 days longer. To ship these items by DHL, we need to pay extra custom fee and remote area shipment. It costs up to 35 GBP. Though it seldom happens, we ship the items with standard international service instead to avoid extra charge to our customers, and that's why we cannot provide tracking number for small orders.
Our dear members in Italy, if you prefer express delivery by DHL, there are 2 ways to go:
1. Make request by email. Our CS will contact you to confirm the new shipping charges by DHL. We will use your shipping address to estimate if extra charge is needed.
2. Purchase more items. We use registered mail for orders over 80 GBP.
Besides, the delivery time is longer than usual during peak season (e.g. Christmas time). Therefore, we highly recommend you to use registered mail for shipping.
We sincerely apologize for all of you who are troubled by the order delivery. Please do have faith in us that we will do our best for you.
Best Regards,
Fräulein3°8
We understand your concern about the delivery time lately, so we'd like to tell you how to estimate the dispatch time.
As you know, we are not based in Italy. No matter the order is shipped from Germany or UK. It usually takes one and a half week.
However, some shipments need to go through the custom office, which may take 1-2 days already. For remote area in Italy, it also takes 1-3 days longer. To ship these items by DHL, we need to pay extra custom fee and remote area shipment. It costs up to 35 GBP. Though it seldom happens, we ship the items with standard international service instead to avoid extra charge to our customers, and that's why we cannot provide tracking number for small orders.
Our dear members in Italy, if you prefer express delivery by DHL, there are 2 ways to go:
1. Make request by email. Our CS will contact you to confirm the new shipping charges by DHL. We will use your shipping address to estimate if extra charge is needed.
2. Purchase more items. We use registered mail for orders over 80 GBP.
Besides, the delivery time is longer than usual during peak season (e.g. Christmas time). Therefore, we highly recommend you to use registered mail for shipping.
We sincerely apologize for all of you who are troubled by the order delivery. Please do have faith in us that we will do our best for you.
Best Regards,
Fräulein3°8
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