Saturday, 18 June 2011

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A Letter to Our Members: Reasons for Delivery Delay Recently

Dear Gals,

We know that some of you are wondering why your order still not arrived, and started to feel apprehensive about it. As our loyal members must know,>90% of our order arrives in time. However, the shipping companies are putting a strict restriction on the delivery of dangerous products, including liquid, powder and flammable goods. Since most of our products are classified as dangerous goods, our parcels have to be checked by the custom office before they can really be shipped out. In order to avoid your parcels to be further delayed owing to the security check, all parcels will be shipped by road service, which means will take longer.

Despite the restriction on dangerous goods, we are actively seeking professional advices as to find out the best solutions to avoid delivery delay. We are sorry that we cannot promise a timely delivery for our members living far from Germany or UK, and we highly recommend you placing order earlier.

We sincerely apologize for the trouble caused!

Best Regards,