To our dearest members,
We have lately found that there are more people sell counterfeit products in our brand online, like eBay or B2B websites. These sellers are not authorised to re-sell our products, and have already taken legal action against these sellers. Authorised sellers should have a license from us to re-sell products online. If they are counterfeits sellers, they will not be able to provide a proof. Besides, as you can see from the link below, this counterfeit product's logo is rough and distorted, and the quality of the case is also poorer.
In order to protect buyers' rights and interest, we will take all measures to crack down counterfeits, including adding labels or safety seals for buyers to identify the authentic products. We also welcome our members to report suspected fakes by email info@fraulein38.com
In the meantime, we highly suggest our members thinking twice before buying at deep-discount and dollar stores online. Inspect labels and packaging. Misspellings, or unfamiliar packaging should be reported.
If you want to learn more about our products and how to identify counterfeits, please feel free to contact us by email info@fraulein38.com or call us at +44 0161-6607720. We will be receiving your calls from Monday to Friday, GBT 8am to 4pm.
Best regards,
Fräulein3°8
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The same thing has happened to us. There are some unauthorized Island Snow product out in the market place. The most notable marking is a BROWN WOVEN LABEL sewn into the collar. Our labels are grey.
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