A Letter to Our Members: Reasons for Delivery Delay Recently

Dear Gals,



We know that some of you are wondering why your order still not arrived, and started to feel apprehensive about it. As our loyal members must know,>90% of our order arrives in time. However, the shipping companies are putting a strict restriction on the delivery of dangerous products, including liquid, powder and flammable goods. Since most of our products are classified as dangerous goods, our parcels have to be checked by the custom office before they can really be shipped out. In order to avoid your parcels to be further delayed owing to the security check, all parcels will be shipped by road service, which means will take longer.

Despite the restriction on dangerous goods, we are actively seeking professional advices as to find out the best solutions to avoid delivery delay. We are sorry that we cannot promise a timely delivery for our members living far from Germany or UK, and we highly recommend you placing order earlier.

We sincerely apologize for the trouble caused!



Best Regards,

Fräulein3°8

Iceland Volcano ash causes fresh air travel chaos

A volcanic eruption started under Eyjafjallajokull glacier in the southern part of Iceland on 14th April. Most airlines have announced the closure of airspace in north Europe (see the green crosses in the map below) since yesterday morning, which is where the ashes have been blown, because the ashes are affecting the transportation of mail by air.














This is impacting most of our international orders to which travels by air at night and international mail entering, via or exiting Germany/United Kingdom airports. Our shipping partners have implemented plans to despatch mail to most European destinations by road. As a result of this, members should be aware of potential delays in the delivery of mail.

Members can check the Royal Mail/DHL website for further updates: http://www.royalmail.com/serviceupdate
http://www.dhl.de/


At this stage, we are sorry to admit that there is not much to do except suggesting you using registered mail to allow yourself to keep tracing the location of the orders. :( However, we will keep open communication with our members and keep everyone posted, when more information becomes available.

If you are concerned about your orders' status, please feel free to cntact us by email: info@fraulein38.com

or leave your message in our discussion board:
http://www.facebook.com/pages/Fraulein38/177904546582?v=app_2373072738